FAQ

Frequently Asked Questions

- Are your candles 100% soy wax or do you mix with paraffin?

Our candles are not cut with paraffin or any other type of harmful wax. We use coconut and soy wax only. There are many companies out there that feel they must cut to keep cost down but we believe in only using 100% pure coconut soy wax. Coconut Soy wax is eco-friendly, sustainable, gentle on the environment, and last twice as long. 

-What type of fragrance do you use?

 We use premium phthalate free fragrances and essential oils. To fragrance our candles, we use over 10% blend of the purest essential oils and phthalate-free perfume oils, whereas the industry standard is only between 3-7%. The result is a candle that burns evenly, and smells amazing!!  Even when its not burning you can smell them! This means the scent will last until the very end of the candle. 

 -Why is my glass black and when I light the candle there's black smoke?

It's probably because you have been burning  your candles for way too long and not trimming the wick. What happens when you light a candle for too long is you’ve let your wick “mushroom” or develop carbon buildup. This is the result of the candle consuming more wax than it can burn. Lighting a “mushroom” can lead a wick to crackle and pop and release soot into the air and onto your candle container.

- What makes your candles better than larger candle suppliers?

All of our candles are handmade in Los Angeles. Each of our candles is wicked, poured, and labeled by us. Our candles are petroleum-free, cruelty-free, phthalate-free, and 100% vegan.

The bigger companies use large hoses and/or machinery to fill, wick and label. Taking away the attention to detail. We make each candle with so much love and by hand.

 - Are your products vegan?

Yes! We do not test on animals. We are cruelty free. Leaping Bunny certified.  We encourage a plant base lifestyle and we're cautious of our carbon footprint.

- Why does my candle have discoloration?

All of our candles, body products and deodorizers  are handmade and poured. Variation in color may occur and is normal and can be expected. Some fragrances cause spotting and sometimes frosting may occur. All of our products are handmade, no two are the same. 

- Do you ship Internationally?
  Yes, we do!

- Do you do private label and/or cast and crew gifts?
  Yes, we do! Please contact us at nohocandleco@gmail.com